Shipping and Returns

When you place an order with Rocky Mountain Soap, you can guarantee that we will take the time to carefully package and ship your treats to you. Our goal is to have your order packed and shipped within 48 business hours.

Shipping Rates & Times

All orders are shipped with Canada Post. Delivery times are dictated to us by Canada Post and are approximate. You can expect your order to fall within these times.

Canada

ground (expedited) $7.00 (3 - 7 business days)
air (express) $15.00 (2 - 4 business days)

USA

ground (expedited) $10.00 (1 - 2 weeks)
air (express) $20.00 (4 - 8 business days)

International

surface $20.00 (4 - 12 weeks)
air $45 (7 - 14 business days)

All international shipping rates are based on orders under 2kg. Most orders fall under this weight restriction, but if your order is over 2kg a higher shipping rate may apply. For all orders over 2 kg, we will email you with a shipping quote before sending your order. An example of an order just over 2kg would be 13 soaps and 2 body butters. The weights listed on the products describe the minimum contents and may actually weigh more with packaging. Please email us at info@rockymountainsoap.com if you require assistance with your order.

Please contact your local customs authority for any tax or duty information. We can not be responsible for this type of charge.

Returns

We hope that every order you place with Rocky Mountain Soap meets or exceeds your expectations. If at all you are unhappy with your order, please do not hesitate to email us at info@rockymountainsoap.com so that we may correct any shortcomings. We love to hear any feedback you may have so that we can continue to improve our service to you.

We offer an unconditional return with full money back if you are unhappy with any of your purchases. Simply email us at info@rockymountainsoap.com or call 1-877-229-7627 if you have any concerns.