April 06, 2020 5 min read 35 Comments

Your FAQs about the Hand Sanitizer recall:

What is ethanol?
Ethanol is Alcohol made from Corn, Grain or Sugar Cane. Rocky’s source of Ethanol is derived from Corn. Ethanol is a chemical compound. It is the “alcohol” that is consumed in alcoholic beverages. Ethanol has other uses as well, and its disinfectant properties make it a common choice for use in hand sanitizers and other disinfectant products.

What is “USP” or “pharmaceutical-grade” ethanol?
“USP” stands for United States Pharmacopeia, which is a compendium that publishes quality and safety standards. Pharmaceutical-grade ethanol must meet certain purity standards, including maximum limits on the concentration of impurities that may be commonly found in ethanol.

What is “technical-grade” ethanol?
Technical grade ethanol has purity standards that are not as strict as pharmaceutical grade ethanol. Technical grade ethanol may contain acetaldehyde in the range of 800 to 1000 micrograms in every litre of ethanol. This is equivalent to a concentration of 800 to 1000 parts per million (ppm).

Health Canada has indicated that hand sanitizer containing technical-grade ethanol should have a warning label stating that it is not recommended for use by women who are pregnant or lactating. 

Why is there a recall on some batches of your Nomad Hand Sanitizer?
When the pandemic hit, Health Canada approved using technical-grade alcohol to manufacture hand sanitizer products. Some of our early batches (April - June) of the Lemongrass Nomad Hand Sanitizer included a diluted amount of this ingredient. They’ve recently advised us that any hand sanitizer that includes this type of alcohol now requires special labeling. The labeling on these batches doesn’t meet their requirements which is why it’s now being recalled. We want you to know that we haven’t used the technical grade alcohol in any other batches and that the products in the recall were tested by a third party lab and meets safety standards.

Should I avoid using hand sanitizer if I am pregnant or breastfeeding? I used your hand sanitizer containing technical grade alcohol while pregnant or on my child, was it safe?
The amount of exposure to high doses of technical grade ethanol and its effect on pregnant or breastfeeding women is uncertain so Health Canada has decided to recall any product that doesn’t include safety warnings around potential risks on the label.

Rocky tested its Nomad Hand Sanitizer (containing diluted technical grade ethanol) for impurities such as Acetaldehyde with a third party lab and deemed the product safe to use and in line with pharmaceutical grade alcohol. Health Canada has let us know that, even though the technical grade alcohol was tested and had no impurities and that we diluted it, we were non-compliant with our labelling so we are recalling these batches.

I can’t get to a store, but I have one at home. What do I need to do?
Contact our online store with a picture of the Hand Sanitizer with the batch date and we will mail you a new one

Where is the batch number on the product?
It is located on the bottom right of the label near the back and starts with an (L)- look for this:

image of hand sanitizer batch number.

What about your current Hand Sanitizer, how do I know this is safe to use?
Our current Nomad Hand Sanitizer only contains pharmaceutical grade alcohol and does not require any additional warnings on the label. It is safe to use on all adults and children over 2 years old.

How do I dispose of the one that I have, that is subject to a recall?
You should bring it to your local or municipal chemical disposal centre or ecocentre.

Which batches are affected?
04092001, 04092002, 04102001, 04102002, 04102003, 04102004, 04102005, 04102006, 04112001, 04112002, 04112003, 04112004, 04112005, 04142001, 04142002, 04142003, 04142004, 04142005, 04142006, 04142007, 04142008, 04142009, 04152001, 04152002, 04152003, 04152004, 04152005, 04162001, 04162002, 04162003, 04162004, 04162005, 04162006, 04172001, 04172002, 04172003, 04232003, 04232004, 04232005, 04232006, 04232007, 04232008, 04232009, 04232010, 04232011, 04242001, 042420010, 042420011, 042420012, 04242002, 04242003, 04242004, 04242005, 04242006, 04242007, 04242008, 04242009, 04252001, 04252002, 04252003, 04252004, 04252005, 04252006, 04252007, 04262001, 04262002, 04262003, 04262004, 04262005, 04262006, 04262007, 04262008, 00427200, 04282001, 04282002, 04282003, 04282004, 04282005, 04302001, 05032001, 05032002, 05032003, 05032004, 05032005, 05032006, 05032007, 05052001, 05052002, 05052003, 05052004, 05062001, 05062002, 05062003, 05062004, 05062005, 05062006, 05062007, 05072001, 05072002, 05072003, 05072004, 05072005, 05072006, 05082001, 05082002, 05082003, 05082004, 05122001, 05122002, 05122003, 05122004, 05132001, 05132002, 05132003, 05132004, 05142001, 05142002, 05152001, 05152002, 05152003, 05152004, 05162001, 05162002, 05162003, 05162004, 05162005, 05162006, 05212001, 05212002, 05212003, 05222001, 05222002, 05222003, 05232001, 05232002, 05232003, 05232004, 05232005, 05232006, 06022001, 06022002, 06042001, 06042002, 06042003, 06042004, 06052001, 06052002, 06052003, 06052004, 06052005, 06082001

What grade is the alcohol that you use?
We use pharmaceutical grade alcohol. That means our Hand Sanitizer is safe for use during pregnancy when used as directed. 

And the fun stuff!

True or false: Hand Sanitizer will destroy germs.

True! Our hand sanitizer is Health Canada certified and destroys germs.  

True or false: If I use hand sanitizer I don’t have to wash my hands.

False! Hand sanitizer is a wonderful complement to a proper handwashing routine to make sure you get any germs that may have been left behind. If you’re on the go and your hands are unsoiled, hand sanitizer will work to inactivate any germs on your skin. If you have visibly soiled or greasy hands, however, hand sanitizer may be less effective.

True or false: Hand sanitizer is just as good at cleaning my hands as soap and proper handwashing.

False! If your hands are visibly soiled — like after gardening, while you’re camping without access to running water or even after handling food, hand sanitizer will not be as effective as when used on clean, washed hands.

True or false: Hand sanitizer doesn’t even do anything.

False! Alcohol-based hand sanitizers that have been approved by Health Canada or another regulatory body do a great job of destroying germs on your skin. While proper handwashing is the first line of defense against germs, hand sanitizer works to destroy what is left behind on your skin. Washing your hands properly with soap and water for at least 20 seconds can remove the majority of germs living on your hands. Finishing your clean hands routine off with a hand sanitizer will give you peace of mind in case you missed a spot, or have any other germs lagging behind.

Image of hands pumping all-natural hand sanitizer into a palm of the other.

True or false: Children can’t use hand sanitizer.

True and false! Health Canada does not recommend hand sanitizer for use on children under two unless advised by a medical professional. We recommend children between the ages of two and 11 only use under adult supervision.

True or false: Hand Sanitizer will dry out my hands

False! Our all natural Nomad Hand Sanitizer is made with a mushroom-derived non-drying agent called Chitosan to keep your hands soft, clean and moisturized.

Image of 1 litre hand sanitizer surrounded by mushrooms.

True or false: Germs can become resistant to hand sanitizer.

True and false! Alcohol is the main germ-killing ingredient in hand sanitizers like ours, which is corn-derived and comes from a distillery in Canada. If you are using an alcohol-based hand sanitizer, you don’t need to worry and germs will not build up a resistance.

 


35 Responses

Rocky Mountain Soap Company
Rocky Mountain Soap Company

October 26, 2020

Hi JENNA Thanks for reaching out. You can send an image of your Hand Sanitizer to inforockymountainsoap.com and our customer service team will be able to help you.

Hi @THE W’S
We’re so sorry you’ve had to wait so long to hear back from our team. We received an unprecedented volume of emails and our customer service team is working hard to get through them all. The email is currently the best way to reach the team. If there is a store nearby they will be able to help you with your recalled products as well.

Apologies again,

The Rocky Team

Jenna
Jenna

October 26, 2020

I purchased a 240mL bottle from Chapters in August and received an email from them. This bottle does not have a lot number/batch code/expiry date printed on it at all. How can I find out if it is part of the recall?

The W's
The W's

October 26, 2020

Is there an alternate contact than your Client Care (customer service) with whom to communicate about this Recall?… I’ve e-mailed info@rockymountainsoap.com now twice: once, last week and then again earlier this week with photos of our 2 recalled hand sanitizers. Yet haven’t received back even some courteous acknowledgement of the claim as accepted (or rejected); been approached to confirm the physical address to which these 2 replacement bottles can be sent; etc…. Feels grossly beyond past experiences we’ve enjoyed with RMS ie. out of character, feeling having fallen in to some vacuous “black hole”…. Help?

Rocky Mountain Soap Company
Rocky Mountain Soap Company

October 19, 2020

Hi @Katrina,

Thanks so much for reaching out! We totally understand how this must feel for you and want to provide more info about what we mean when we say it is in line with pharmaceutical grade alcohol. This happened due to limited availability of USP grade ethanol. Authorities allowed us to use Technical Grade Ethanol (TGE) for hand sanitizers and later required special label guidelines. The TGE was tested for impurities such as Acetaldehyde with a third party lab and deemed the product safe to use and in line with USP Alcohol. Health Canada has let us know that, even though the ethanol was tested and had no impurities, we were non-compliant with our labelling so we’re recalling those specific batches. We continue to follow Health Canada’s standards and hope this info can help put your mind at ease. Please reach out if you have any concerns or questions, we’d love to chat inforockymountainsoap.com

Katrina
Katrina

October 19, 2020

I purchased this because I am breastfeeding and wanted something that was safe for my newborn baby. I would like to know what you mean when you state it is “in line” with pharmaceutical grade alcohol. Do you have the specific measurement of the impurity level so that we can compare? There is not much information given to those who purchased this product thinking it would be safer for pregnant and breastfeeding women.

Rocky Mountain Soap Company
Rocky Mountain Soap Company

October 16, 2020

Hey Nicole, thanks so much for reaching out! We totally understand how this must feel for you and want to provide more info: This happened due to limited availability of USP grade ethanol. Authorities allowed us to use Technical Grade Ethanol (TGE) for hand sanitizers and later required special label guidelines. We tested the TGE for impurities such as Acetaldehyde with a third party lab and deemed the product safe to use and in line with USP Alcohol. Health Canada has let us know that, even though the ethanol was tested and had no impurities, we were non-compliant with our labelling so we’re recalling those specific batches. We continue to follow Health Canada's standards and hope this info can help put your mind at ease. Please reach out if you have any concerns or questions, we'd love to chat inforockymountainsoap.com

Nicole
Nicole

October 16, 2020

I’m pretty disappointed about this – and the claim that this is “just a labelling issue” only seems to be correct if you’re NOT pregnant or breastfeeding. I bought this product specifically because I am pregnant. While I understand that RMSC followed the rules at the time, I still feel unsettled about the recall and my use of the product.

Rocky Mountain Soap Company
Rocky Mountain Soap Company

October 15, 2020

Dorothy
Hi @DOROTHY, thanks for reaching out. Only the batch numbers listed here are being recalled, if your batch starts with 08 you’re not part of the recall :)

Rocky Mountain Soap Company
Rocky Mountain Soap Company

October 15, 2020

Hi CHERYL BUMPHREY Thanks for reaching out. If you email inforockymountainsoap.com our customer service team should be able to help you get your bottles replaced.

Kate
Kate

October 15, 2020

Thank you for the detailed explanation of the recall. I was shocked that one of your products showed up on a recall list and learning it’s more of a labelling issue explains a lot! We love this product and enjoy the scent. Thanks for making it easy to figure out our bottle is not from one of the affected batches – yay!

Dorothy
Dorothy

October 15, 2020

Has all the Lemon grass sanitizers been recalled ? Even the Lots that are not listed above ? mine are lots starting with 08.

Cheryl Bumphrey
Cheryl Bumphrey

October 14, 2020

I ordered 2 of the 240ml size online when you first offered the nomad Sanitizer. While we did like it, the first bottle we used leaked constantly, and wasted most of it. I just found the second bottle on the shelf and opened it the day the recall was announced. Both bottles have the listed NPN number.

Rocky Mountain Soap Company
Rocky Mountain Soap Company

October 14, 2020

Hi LILY We're sorry to hear about the leak. If you reach out to our customer service team at inforockymountainsoap.com they will be able to help you out. Thank you for your feedback.

Rocky Mountain Soap Company
Rocky Mountain Soap Company

October 14, 2020

Hi M Rodger We're sorry to hear that you didn't enjoy your hand sanitizer and it's being recalled. Please reach out to customer service at inforockymountainsoap.com and we’ll be able to help you. Thank you for your feedback.

Rocky Mountain Soap Company
Rocky Mountain Soap Company

October 14, 2020

Hi TRACEY SLANEY Sorry to hear about the leaking pumps. You can get them replaced at your closest Rocky location or by writing to inforockymountainsoap.com. Thank you for reaching out!

Tracey Slaney
Tracey Slaney

October 14, 2020

I love this sanitizer. The only issue is I bought a 1L bottle and two smaller ones to refill. Unfortunately, the pumps on the bottles are dripping from the spouts and causing a large mess and waste of product. Can anyone help me replace these pumps?

M Rodger
M Rodger

October 14, 2020

Unfortunately the worse hand sanitizer we have ever purchased. The smell makes me gag. I think it’s the mushroom ingredient, it just smells odd. Doesn’t smell like lemongrass. And now the bottle I have has been recalled.

Donna
Donna

October 14, 2020

We trust you and your explanation of the recall makes sense. Thanks for always doing the right thing.

Billi J. Miller
Billi J. Miller

October 14, 2020

Still love my hand sanitizer! Sounds like a Health Canada labeling issue to me, and truth be told, I still plan to use my supply! (ps. I’m not pregnant or breastfeeding anyway ;) )

Lily
Lily

October 14, 2020

I have the 60ml bottle of the lemongrass nomad hand sanitizer. I love the smell and softness it provides for my hands. Unfortunately the disc top cap opened in my jacket pocket and all of the hand sanitizer leaked out. Is it possible to get a replacement?
Krista
Krista

August 12, 2020

This is by far the BEST hand sanitizer we have used! It smells great and does not leave your hands sticky after use. Thank you so much!!!

Rocky Mountain Soap Company`
Rocky Mountain Soap Company`

August 04, 2020

Hi @JULIE,

There is no pump attachment for the 1L. You can use it to refill your smaller bottles, like the 240 mL pump. Thanks for reaching out!

Julie
Julie

August 04, 2020

Hi. Does this antibacterial 1L bottle come with the pump attachment?

Rocky Mountain Soap Company
Rocky Mountain Soap Company

July 31, 2020

Hi @Amanada, we’re so sorry to hear that. We’ve never heard of anything like this happening. Look out for an email from us.

Amanda Patterson
Amanda Patterson

July 31, 2020

While pumping some got on my clothes. It dried clear so I just put my dress in the wash. For some reason it has reacted with the ivory baby detergent and turned blue (from light pink). Any thoughts on how to get it out? Or is it now too late?

A Webster
A Webster

July 20, 2020

I love this product! Leaves hands moisturized and smelling great! I have some eczema on my hands from time to be time and it doesn’t bother them at all. Great product.

Rocky Mountain Soap Company
Rocky Mountain Soap Company

June 05, 2020

Hi @AMITA! Our Hand Sanitizer is Health Canada approved and has a NPN, or Natural Product Number, which is the identification number for our Hand Sanitizer (80097907).

Hi @JENN and @SARAH
We use USP Pharma-Grade alcohol. That means our Hand Sanitizer is safe for use during pregnancy when used as directed.

Thank you for reaching out!

Amita GUPTA
Amita GUPTA

June 05, 2020

The Canadian govt is asking us to use sanitizer with DIN number. Does this one satisfy the standards?

Sarah Vanderhoek
Sarah Vanderhoek

June 03, 2020

Do you know if the ethanol is pharmaceutical grade or technical grade? Just wondering if this is ok for pregnant women to use?

Jenn
Jenn

June 03, 2020

Do you use food grade ethyl alcohol?

Fern
Fern

May 22, 2020

The best hand sanitizer I have tried. Doesn’t leave a sticky feeling on your hands like some do, they feel so soft and it totally agrees with my contact dermatitis hands. Love that’s it’s an Alberta made product too!

Jamie White
Jamie White

May 21, 2020

Thank you so much for such an amazing product.
Peace of mind is valuable at times like these.
Scent is wonderful both my wife & I highly recommend the following product to our friends and family and to anyone considering purchasing.
Happy knowing it’s a Canadian made product and purchase supports Canadian business during these times.

Aida
Aida

May 08, 2020

I got my hand sanitizer so fast. I am happy how it does not make my hands dry when I used it. However , I am allergic to the strong lemongrass scent. Can you make a hand sanitizer with the same quality but without the scent for people like me? I would really appreciate it.

Rocky Mountain Soap Company
Rocky Mountain Soap Company

April 13, 2020

Thank you @SHELLEY! You too!

Shelley Goodman
Shelley Goodman

April 13, 2020

Way to go Rocky Mountain Soap. Thank you for all you do to support your communities. Happy Easter to all your staff and families.

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