***UPDATE ON OUT OF STOCK***
Rocky Mountain Soap’s first priority is the safety and quality of our products. In response to a notification from Health Canada about a potential manufacturing issue, and out of an abundance of caution and commitment to customer safety, we are proactively holding a VOLUNTARY RECALL of our hand sanitizer and sunscreen natural products, during which time the products identified may not be sold.
It’s important to note that there have been no adverse reactions reported to us, nor have we received any complaints. During this period, we will fully cooperate with Health Canada to identify and assess any potential improvements to our manufacturing practices. We have not and would not use methanol as an ingredient in our hand sanitizers. Since July 2020, we have only used pharmaceutical grade alcohol which does not contain methanol (an impurity that can be found in some technical grade alcohols). We will continue to analyze and test our products with a goal of resolving Health Canada’s concerns and meeting the high expectations of our customers.
This voluntary recall impacts our stores, our website, and third-party vendors from selling our product during the audit period. There are different levels of recalls and impacts to the consumer. This recall is classified as a Level II Retailer Recall by Health Canada, where we halt sales of the product. For that reason, these products will remain out of stock until this recall is resolved. This is not a consumer-facing recall, and customers do not need to return their product. However, customers who wish to return their products will be fully reimbursed.
We understand recalls can be both concerning and confusing. We are fully cooperating and providing the documentation required to resolve this as thoroughly and efficiently as possible. We value each and every one of you and have deep gratitude for your continued support. We equally value transparency and are more than happy to provide further information or to answer any questions you may have.
Your Rocky Family
Take that feeling of calm with you on the go while eliminating germs from your skin with this refreshing and moisturizing NHP-certified all natural Lavender Nomad Hand Sanitizer. This Health Canada and NHP-certified cleansing gel contains Ethyl Alcohol while Mushroom-derived Chitosan acts as a non-drying agent to keep your skin smooth and soft.
| Tested on people not animals
- Ethyl Alcohol 60-80%
- Aqua (Water)
- Lavandula Angustifolia (Lavender) Oil
- Rosmarinus Officinalis /(Rosemary) Leaf Oil
- Melaleuca Alternifolia (Tea Tree) Leaf Oil
- Modified Cellulose (Polyquaternium 10).
- Rub thoroughly into hands for at least 30 seconds. Allow to dry. Supervise children when using this product. For occasional and personal domestic use.
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