June 28, 2024 3 min read

Urgent Product Recall - NOMAD HAND SANITIZER

2024-06-28

A natural health product you may have received is being recalled from the Canadian market.

Issue

This recall is due to an out-of-specification expiry date. The product packaging for one batch of our Nomad Hand Sanitizer incorrectly states “June 2025”, instead of “June 2024”. 

Affected Products

Please see the table below, for the batch that was affected, including lot numbers and associated UPC numbers.

 

The lot numbers and expiry numbers can be located here:

 1L bottles:

240ml bottles:

30ml bottles:

What You Should Do

Consumers should stop using the recalled product because it has expired. You may return the expired product for a full refund or store credit on a Gift Card at any one of our Rocky Mountain Soap Co. stores. Click here to locate a Rocky Mountain Soap Co. store near you. If you cannot return to a store, please contact our Customer Service Experience team at 1-877-229-7627 or info@rockymountainsoap.com. 

For more information, contact Rocky Mountain Soap Co. about this recall:

  • Contact our Customer Service Experience team at 1-877-229-7627 or info@rockymountainsoap.com,  Monday – Friday 8AM – 8PM MST and Saturday – Sunday 9AM – 5PM MST.  

FAQs

Why are you recalling Nomad Hand Sanitizer? 

This recall is due to an out-of-specification expiry date. The product packaging for one batch of our Nomad Hand Sanitizer incorrectly states “June 2025”, instead of “June 2024”. 

Can I use this product?

Consumers should stop using the recalled product because it has expired.

Specifically what products are being recalled? 

Please see the table below, for the batch that was impacted, including lot numbers and associated UPC numbers.

How do I know if the Hand Sanitizer I have is part of this recall? 

Every Hand Sanitizer has a lot number and expiry date printed on them. The lot numbers and expiry numbers can be located here:

1L bottles:

 240ml bottles:

30ml bottles:

 

What should I do if I have a Hand Sanitizer from the affected batch? 

You may return the expired product for a full refund at any of our Rocky Mountain Soap Co. stores. Click here to locate a Rocky Mountain Soap Co. store near you.

If you cannot return to a Rocky Mountain Soap Costore, please contact our Customer Service Experience team at 1-877-229-7627 or info@rockymountainsoap.com. They will ask you to take a photo that shows the lot number and expiry date. Once a photo has been shared a refund or store credit on a Gift Card will be issued.

Can I dispose of the affected product at home? 

We encourage you to bring it back to a Rocky Mountain Soap Co. store for a refund. If you cannot return it to one of our stores, please contact our Customer Service Experience team at 1-877-229-7627 or info@rockymountainsoap.com, odispose of it now.

I purchased an affected Hand Sanitizer from a retailer that sells Rocky products. What should I do? 

If you purchased an affected Hand Sanitizer from another retailer and would like a refund, the store that you purchased from will be able to refund you.

Or you may return an expired product for a full refund or store credit on a Gift Card at any Rocky Mountain Soap Co. store. Click here to locate a store near you.

If you cannot return to a store, please contact our Customer Service Experience team at 1-877-229-7627 or info@rockymountainsoap.com. They will ask you to take a photo that shows the lot number and expiry date. Once a photo has been shared a refund will be issued.

 


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