Do you have any stores in my area?
Can I order online and get my items shipped to me?
Absolutely, simply add all the items you want to order from our website to your basket and click on your cart to check out. If you need any assistance with this please contact us here or open up a live chat on the bottom right hand corner of this page.
Do you deliver outside of Canada?
Yes, we deliver worldwide from our workshop in Canmore, AB.
Will I be charged customs duties?
Sometimes there are customs charges on orders from outside Canada. We ask you to check with your local customs authority for more information on this type of tax or duty charge.
How can I pay for the goods?
We accept MasterCard, Visa and PayPal.
Can I get advice on what products are best for me?
Can you gift wrap my order?
In an effort to reduce our packaging waste we do not currently provide an option for gift wrap. You can however add a gift message in your basket, and no invoice information will be included in your parcel.
How do I track my order?
When you place an order you’ll receive an email confirmation that your order has been received as well as a further email with the tracking information you need to be able to see where your delivery is. If you need any help with this feel free to contact us.
Do you sell gift vouchers?
Yes we do, please click here to purchase. Gift cards are emailed electronically after purchase. They are then available to print, save, or forward as a gift. These gift cards are only redeemable in our online store. Please contact our retail stores directly if you'd like to purchase a gift card for in store use. Gift cards only count towards promotional offers, such as free shipping, upon redemption.
What if I don’t like the products I ordered?
We’re proud of what we make and we believe that once you try us you’ll fall in love with natural too. However we recognise that not every product will work for every customer so we’ve made it easy for you to try our stuff without any risk.
We offer a 100% money back guarantee. No, it doesn’t matter if you don’t have your receipt, and no, it doesn’t matter if the product has been used (in fact we hope you’ve tried it), we will happily refund you for your purchase. All we ask in return is your feedback on why you’re returning it. Your feedback is critical to us as we continue to formulate amazing toxin-free products, so please be honest with us, we really appreciate it!
If you purchased your product from our online store and would like to return it, please write to us at firstname.lastname@example.org or call us at 1-877-229-7627.
Do you wholesale your products?
Please note that currently we wholesale within Canada ONLY.
Do you use GMO ingredients?
As part of our commitment to our Red List, all of our products are GMO-free with the exception of the vegetable oil blend (primarily canola but may contain cottonseed and/or soy) used in our bar soap. We hope to switch over to an organic non GMO based recipe when costing permits. Once an organic bar soap has replaced our existing bar, all of our products will be GMO-Free.
Do you test on animals?
Absolutely not! If all body care companies would use only toxin-free ingredients, there would be no need to do any animal testing in our industry. We believe that not testing on animals is not enough. We will never, ever test on animals, but our goal is to change the industry and eliminate the need to test on animals altogether.
You can help make this happen by buying toxin-free products from companies that don’t test on animals. Not only do we not test on animals, but our products will not harm the natural habitats or aquatic life when they go down the drain and out into the environment. Let’s take care of our animal friends and the world they live in.
Do you use ingredients containing gluten?
Some of our products contain wheat germ or oatmeal (Pumpkin, Honey Oats and Cocoa, honey oats bath bomb, calming face mask). At this time, none of our other products contain gluten but we are not a gluten free facility, nor do we test for the presence or absence of it in our other products. To date, we have not had any feedback from celiac customers that they have had any issues with the rest of our line.
I have celiac disease. Do I have to worry about skin care products that contain gluten?
No. The gluten contained in skin care products cannot be absorbed through the skin. You should avoid any products that you might accidentally swallow, such as lip care or lip colour products containing gluten. Some people develop a skin reaction called dermatitis herpetiformis, but this is due to swallowing gluten, not from absorbing it through the skin.The Black Oats in our day cream is tested to not contain gluten.
I am allergic to wheat. Do I have to worry about skin care products that contain wheat/gluten?
Some people who are allergic to wheat can get a skin reaction when they use products that contain wheat or gluten products. You should avoid products that contain wheat, barley, malt, rye, oat, and avena sativa (oat bran).
Why does your deodorant contain aluminum? Is it safe?
Potassium alum is a natural crystal that we use in our deodorants to prevent growth of bacteria that causes bad odor. It does contain aluminum at 0.23%.
The big question about aluminum is whether it is absorbed into our bodies. In the case of potassium alum the answer is no. This is because the potassium alum molecule is actually too large to go through pores, which can be attested to the fact that although it helps with body odor, it doesn’t stop you from sweating because it isn’t clogging the pores. This is also why we don’t call it an anti-perspirant. On the converse, Aluminum Chlorohydrate (used in many synthetic anti-perspirants), will go into the pores and pucker them up preventing sweat from coming out.
Do your products contain phthalates?
No, we only use 100% natural fragrances and phthalates are not allowed by our definition of natural.
Do you use Sodium Laurel Sulphates or any type of Sulphates in your shampoo & conditioners? What makes your shampoo lather and what is the pH?
We don’t use any sulphates and we never, ever will. The foaming action of our shampoo comes from saponified coconut oil (soap) as the base. The average pH is 5.35.
What is the pH of your conditioner?
The average pH is 5.35 - 5.5.
What is the best shampoo for thin hair?
Rosemary Mint. The essential oils will help increase blood circulation to the scalp for healthy hair. We don’t have a specific hair thickening shampoo/conditioner just yet.
Is your shampoo safe for colored treated hair?
With colored hair you need to avoid tea tree scents. Luckily, we no longer have that one, so any of our new scents are fine to use.
What is the difference between Parfum, Fragrance and Essential Oils?
‘Parfum’ or ‘Fragrance’ is required by Health Canada when an ingredient listing for the scent of a product is too long for the label or the list is proprietary. We use Parfum in limited circumstances when the list of essential oils is too long for our label. We fully disclose all of our ingredients. Full scent ingredients will always be listed on our website if the list is too long for a label.
Essential Oils are highly concentrated plant oils. Essential oils have been used for centuries for traditional healing.
Why are some products not safe for pregnancy?
Essential Oils may have the ability to affect a sensitive growing fetus or initiate contractions of the uterus (known as Emmenogogues) and are to be used in dilution and with caution. Although most of our products are made using a low concentration of essential oils we still err on the side of caution. If you are pregnant and using leave-on products or aromatherapy misters with known emmenogogues, please consult your healthcare provider.
Please click here for more information.
What are your expiry dates?
All of our products are formulated to have a minimum shelf life of 2 years unopened. Some products will last longer than this however such as soap, shampoo/conditioner and body butters. Expiry dates are based on product being kept at room temperature or lower. If the product is stored in warm temperatures or humidity the expiry dates may be less than 2 years.
PAO (Product After Opening date)
Many lotions/creams will have a specified PAO, the little open jar symbol on the label) which tells you how long it is expected to last after opening. In general, our other products are good from 1 year of opening or 2 years unopened. Beyond that it really depends on how you are storing it. Heat and humidity, as well as which essential oils were used, will have an effect as well. We have found that most of our butters remain stable for up to 4 years prior to opening with normal or cool storage conditions, but we make it a rule to not send them out once they approach 2 years.
What is the expiry date on products without a date? Why don’t all products list an expiry date and manufacture date? (Roll-ons, Rescue Butter, Breakout Buster, Lip Butters)
In general our products are good from 1 year of opening or 2 years unopened. Beyond that depends on how you are storing it, the heat and humidity of the environment you’re keeping it in, as well as which essential oils were used or flavours because some go rancid or lose scent faster than others.
The Breakout Buster, Lip Butters, Roll-ons and Perfumes are good for up to 2 years before opening and don't have batch stickers as the original label design did not permit it (lack of space). We hope to address this issue with future label designs.
Can your liquid soap be used for laundry?
We have not tested the soap for this purpose but people have used our bar soap (made into flakes) for laundry detergent. For the liquid soap, information on the net suggests:
Pour 1/4 cup of castile soap directly into your washing machine. This will make a safe, toxin-free laundry detergent. If you have hard water, increase the amount of soap to 1/3 cup. Use lavender- or citrus-scented castile soap to add a pleasant aroma.
Because we ‘superfat’ our bar and liquid soaps, please be aware there may be potentially a bit more residue left on clothing with our soap vs a competitor product.