We are shipping all orders via FedEx & Purolator, due to the Canada Post strike. Learn More
We are shipping all orders via FedEx & Purolator, due to the Canada Post strike. Learn More
Get a free bar soap with every subscription order starting with your second order.
Set your delivery schedule, and enjoy automated orders at your desired frequency.
Customize orders with ease. Swap, modify or cancel your orders as needed.
Add limited edition and seasonal products to your order as one-off purchases.
Get a promo code for your free gift on Toxin-Free Days by joining our email marketing list.
From order support to skincare advice, our Customer Experience team is here to help.
Once you subscribe to a product and enter your billing details, you will receive an email that grants you access to our Rocky Renewals Subscription Portal. From here, you can edit your order frequency, add new and limited edition products and pause, skip or cancel your subscription.
Once you have an active subscription you will receive an email with a link to the Rocky Renewals Subscription Portal. You can also access the Rocky Renewals Subscription Portal by logging into your Rocky account and clicking the Manage Subscription link in the Account section.
Yes, you edit your order frequency at any time through the Rocky Renewals Subscription Portal. You can choose to receive your order anywhere from one through to six month frequencies.
You will receive an email three days before your subscription ships, as well as a confirmation once it is on its way to you. You can make changes to your subscription any time before your subscription order is placed.
Yes, you can skip an entire subscription order through the Rocky Renewals Subscription Portal. Simply click the “Skip Order” button on the upcoming order and your next order will be skipped. You can also reschedule the order to a later date, or delay it by a set amount of time.
Yes, you can skip a product on your next order through the Rocky Renewals Subscription Portal. Simply click the “Edit” button on the product you’d like to update and choose to skip, swap or cancel the product.
You will find our newest limited edition products displayed in the Rocky Renewals Subscription Portal. Simply click the “+” (plus) to add to your upcoming order as a one off. Looking for more? Click the “See more products” button.
Yes, your card will be automatically charged when your order is placed. You can update your billing details through the Rocky Renewals Subscription Portal at any time. You will receive a reminder email three days before your order is due to be placed.
Yes, we offer free shipping on orders to Canada over $50 CAD or the US over $50 USD. You can view our shipping information here.
We will send you a free bar of soap starting from your second subscription order. Your first subscription order is not eligible for a free bar of soap.
Yes, you can. However, to reduce shipping charges we recommend setting your subscription orders to the same frequency.
