September 20, 2021 2 min read 33 Comments

The Rocky Refill program is expanding to include all of our skincare packaging, cream deodorant jars and more! Empty packaging is returned to our workshop, sanitized, refilled, then goes back on the shelves to be loved again. We’re so proud to share this innovative take back program.

How does it work?

  1. Bring by your empty eligible packaging to our stores* to drop them in the bin.
  2. All empty bottles will be sent back to our workshop to be sanitized and refilled with product.
  3. The refilled packaging is returned to our stores shelves — and saved from a landfill — for you to purchase again.

*The Rocky Refill Program is currently available only in stores. Stay tuned for when we launch online.

How do you sanitize the packaging?

The sterilization process is quite simple. The packaging is washed with hot water then dried using a compressed air system.

Which packaging is eligible to be refilled?

Plastic

  • All 1L Bottles
  • Toner Bottles (travel and regular size)
  • Cream Deodorant Jars

Refills

Glass

  • Essential Face Cream (travel and regular size)
  • Essential Eye Cream
  • Cleansing Oil (travel and regular size)
  • Serum Bottles
  • Face Polish Bottles
  • Candles

refill

Which products come in 1L refill size?

  • Foaming Wash
  • Antibacterial Kitchen Hand Wash
  • Everything Wash
  • Hand Sanitizer
  • Hair Care (Shampoo and Conditioner)
  • Bubble Bath

I’m an online shopper and don’t live near a store, can I mail back my empty packaging?

Unfortunately, we cannot accept mailed empty bottles at this time, but stay tuned for more details as we work to find a process for our online shoppers.

Will your retail or wholesale vendors be offering this service?

Unfortunately, our retail vendors are not able to accept empty packaging at this time. This will be something we will explore in the future.

refills

Which stores are participating?

All of our stores are equipped with our bins!

Will you be offering a refill station, where I can refill my own bottle?

We ran a trial in our flagship store and found it did not work well for our customers.

Our Refills program, where we take back empty bottles and refill them at our workshop, seems to be more effective for everyone and we’re excited to be able to offer this across all Rocky stores.

Will you be offering a discount to those that bring back their empty packaging?

With the cost of shipping and the machinery needed to sanitize the bottles, we won’t be saving any money with this initiative, so the cost of our refilled packaging will remain the same.

We’re working together with you, our Rocky community, to help reduce waste. We’re all in this together!

refill


33 Responses

Rocky Mountain Soap Co
Rocky Mountain Soap Co

August 02, 2022

Thank you all for your fantastic comments of support!

@Jasmine Great questions! You will be happy to know that we are working hard behind the scenes to become more sustainable and reduce our environmental impacts. Our production team is diligently working on improving our packaging and we hope to share our efforts with you soon!
We do not have a limit in place on how many times each container will be reused, however our production team thoroughly inspect each container before and after sanitizing to ensure they meet our high standards. 1L bottles are our largest size available to customers.
@Alyssa You’re spot on! Currently, the postage, transportation and environmental costs of each of our customers shipping empty containers to our workshop is quite significant. Stay tuned for more details as we work to find a solution!
@Karlie Great to hear you’re on board! Although refill stations do have their advantages, unfortunately they didn’t work for us. Our products are all natural (and do not contain chemical preservatives) which led to some quality control related obstacles.

Please feel free to contact us via phone, email or live chat if you’d like to continue the conversation! We’d love to hear from you :)

Jasmine
Jasmine

August 02, 2022

While this is a great option and initiative, we need to start creating less waste in general. If you could create biodegradable packaging, containers, etc. or offer actual refills for all of your products, the world would be a much better place!

Angela
Angela

August 02, 2022

Thrilled about this program. Love the efforts of this great company and being able to bring back my big refill bottles.

Jasmine
Jasmine

August 02, 2022

Very exciting – I try to use products with sustainable as much as possible. Is there a limit on how often you reuse the containers? and will you ever offer larger than 1L?

Piper
Piper

August 02, 2022

Much love from Texas. While I can’t mail empties to you yet, I am grateful you provide this service. “Don’t mess with Texas” has always been a known phrase here to encourage folks not to litter but we are one of the last states to provide recycling services with trash service. It’s still not available in most areas. I’ve only seen separate cans in public in Houston. I always bring things home to recycle. 20 mins down the road my parents don’t have recycling services. With that said, I’m in love with your products and can’t wait to contribute to reusing. Thank you for all you do.

Alyssa
Alyssa

August 02, 2022

I appreciate the reusing program in store, however I do wonder about introducing a mail back program. Does the packaging and fuel required to get the plastic bottle back to the store outweigh saving a plastic bottle that could be recycled in a local program?

Mackenzie Riley
Mackenzie Riley

August 02, 2022

I noticed a few other SK comments so I thought I’d add mine! I’ve been holding onto my 1 L bottles for when we (or someone we know) goes to an in person store! I love that this is an option as some “zero waste” products don’t work well for me. I look forward to a possible online option but am so thankful that this is where Rocky is starting out!

Tania M Vazquez
Tania M Vazquez

August 02, 2022

This is incredible, I’ve been waiting for this moment to arrive!! 5 stars company & products, all around!

Colleen
Colleen

August 02, 2022

Three cheers for you guys! Awesome start to a really worthwhile project! We are ALL in this together!

Elissa
Elissa

August 02, 2022

Yeah!!! I have Been hanging onto all my glass empty bottles for quiet a while waiting for this, big drop coming you way!

Raelene
Raelene

August 02, 2022

YAAAAAA!!! Best news ever… I knew I was hoarding all my containers for a reason! 🤗

Karlie
Karlie

August 02, 2022

I love this – but would really like to know more about why the refill your own bottle didn’t work in store? I currently do a lot of this type of purchasing and it works fine in the 2 places I go that offer it. From the outside this seems like a much cheaper option for you as a store, so wondering why would choose to go the more expensive route.

Alison
Alison

August 02, 2022

I love this initiative! However, I REALLY wish there was another option for the body lotions! Either a larger sized refill bottle or even one that doesn’t have the pump…The number of pumps I’ve thrown out over the years really bugs me, especially when they are so easily reusable. Thanks for being awesome!

Samantha
Samantha

August 02, 2022

This is great news! I just got your email and got so excited! I’m already refilling some cleaning products at home, and I’ve been waiting for you guys to come up with a service like this. This makes me want to buy more of your product. I know I may be asking too much, but I would love it if your moisturizers could come in a refillable package as well. I’m a big fan of your products.

Thank you!

Lisa
Lisa

August 02, 2022

Thank you so much for doing this! This is something that I think should be widespread (all food containers should be standardized so that they can be returned, cleaned, and reused) — let’s eliminate single-use plastics and reduce the need for recycling processing of glass too! Congratulations!

Jenny
Jenny

August 02, 2022

Oh man, I would love a tub of the baby bum butter.

Lindsay
Lindsay

August 02, 2022

Love that RMSC is doing this refill program! I’ll be saving up my 1L bottles for when I can make it to Toronto, and will happily purchase products with the “I’ve been refilled” sticker!

Dana
Dana

June 28, 2021

Just bought my first 1L! Yay!! Had to stock on that amazing limited edition summer scent!! Haha :) I just love this company. Such a wonderful initiative. Every little bit helps :)

Nancy Zorgdrager
Nancy Zorgdrager

June 28, 2021

I would love to be able to do this & will hang onto my 1 L. bottles to bring with me sometime when we can travel again from Ontario to Canmore! I still have the body butter I bought at the Canmore store just before the pandemic began. It was a “naked” puck in a cupcake liner without the usual plastic casing & I really love using it this way!

Katie
Katie

May 10, 2021

This is a great initiative, and I’m excited to participate!
I hope there are more product refill ideas to come. I would really love to be able to refill the plastic body butter sticks.

MaryAnn Geertsema
MaryAnn Geertsema

April 22, 2021

As a customer who was asking about this kind of program a number of years ago, this is wonderful news! But I’m in Nova Scotia now, and there’s no store nearby. Looking forward to the day we can mail the bottles to you.

Christina
Christina

April 22, 2021

Even though I don’t live near a store and can’t participate, I’m glad to know you’re doing this. I buy the 1L bottles but have been transitioning away from some of my other Rocky faves (toner, hand butter) because there is too much plastic. I’d be thrilled if you could offer the toner in glass like you used to, or a metal tin for hand butter.

Don
Don

April 23, 2021

I’m grateful for your efforts on this. The refill program is my main reason for sticking with RMSC!

Denise McBee
Denise McBee

April 22, 2021

This is awesome! I will keep all my 1 L bottles, although I live in Saskatchewan, my sister lives right in Canmore so I will send them back with her when she visits so that they can be reused and stay out of landfills or a recycle depot :)

Aruntej
Aruntej

March 01, 2021

very good blog thanks for posting.

V
V

July 06, 2020

While it is a great start, it isn’t feasible for me as I don’t have a Rocky store where I live (Ottawa). I shop when in TO or online store. Speaking specifically for Body, hand butters there is no refill. If you can make refills for a stainless steel tube or tin (one time purchase) and then sell solid refills it would be great for everyone.
I do not buy liquids due to travel and these are the items that I waste the most.

Lesley Richer
Lesley Richer

June 29, 2020

Awesome!!! I really hope one day there is a mail in option so I can send mine back from Saskatchewan. That or I need to make more regular trips to Banff! (Not a bad idea….)

Jeff
Jeff

June 16, 2020

Awesome!

Lorie Thomas
Lorie Thomas

June 15, 2020

Why oh why can’t we mail ’em to one of your retail stores ??? I live in Colorado & I want to stop the plastic monster !!!

Jacinta Read
Jacinta Read

June 15, 2020

Great program!!

Deb
Deb

June 15, 2020

Fantastic news! Can’t wait until you expand to the smaller sizes too ❤️

Marion
Marion

June 15, 2020

Love that you are doing a reusable program for reducing plastic waste! Is hot water sufficient for sterilization? Thank you Rocky for being amazing ♥️

Meagan
Meagan

June 11, 2020

This is fabulous. I hope you will be offering it with all your glass bottles too! Thanks for being awesome

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