September 20, 2021 2 min read 16 Comments

The Rocky Refill program is expanding to include all of our skincare packaging, cream deodorant jars and more! Empty packaging is returned to our workshop, sanitized, refilled, then goes back on the shelves to be loved again. We’re so proud to share this innovative take back program.

How does it work?

  1. Bring by your empty eligible packaging to our stores* to drop them in the bin.
  2. All empty bottles will be sent back to our workshop to be sanitized and refilled with product.
  3. The refilled packaging is returned to our stores shelves — and saved from a landfill — for you to purchase again.

*The Rocky Refill Program is currently available only in stores. Stay tuned for when we launch online.

How do you sanitize the packaging?

The sterilization process is quite simple. The packaging is washed with hot water then dried using a compressed air system.

Which packaging is eligible to be refilled?

Plastic

  • All 1L Bottles
  • Toner Bottles (travel and regular size)
  • Cream Deodorant Jars

Refills

Glass

  • Essential Face Cream (travel and regular size)
  • Essential Eye Cream
  • Cleansing Oil (travel and regular size)
  • Serum Bottles
  • Face Polish Bottles
  • Candles

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Which products come in 1L refill size?

  • Foaming Wash
  • Antibacterial Kitchen Hand Wash
  • Everything Wash
  • Hand Sanitizer
  • Hair Care (Shampoo and Conditioner)
  • Bubble Bath

I’m an online shopper and don’t live near a store, can I mail back my empty packaging?

Unfortunately, we cannot accept mailed empty bottles at this time, but stay tuned for more details as we work to find a process for our online shoppers.

Will your retail or wholesale vendors be offering this service?

Unfortunately, our retail vendors are not able to accept empty packaging at this time. This will be something we will explore in the future.

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Which stores are participating?

All of our stores are equipped with our bins!

Will you be offering a refill station, where I can refill my own bottle?

We ran a trial in our flagship store and found it did not work well for our customers.

Our Refills program, where we take back empty bottles and refill them at our workshop, seems to be more effective for everyone and we’re excited to be able to offer this across all Rocky stores.

Will you be offering a discount to those that bring back their empty packaging?

With the cost of shipping and the machinery needed to sanitize the bottles, we won’t be saving any money with this initiative, so the cost of our refilled packaging will remain the same.

We’re working together with you, our Rocky community, to help reduce waste. We’re all in this together!

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16 Responses

Dana
Dana

June 28, 2021

Just bought my first 1L! Yay!! Had to stock on that amazing limited edition summer scent!! Haha :) I just love this company. Such a wonderful initiative. Every little bit helps :)

Nancy Zorgdrager
Nancy Zorgdrager

June 28, 2021

I would love to be able to do this & will hang onto my 1 L. bottles to bring with me sometime when we can travel again from Ontario to Canmore! I still have the body butter I bought at the Canmore store just before the pandemic began. It was a “naked” puck in a cupcake liner without the usual plastic casing & I really love using it this way!

Katie
Katie

May 10, 2021

This is a great initiative, and I’m excited to participate!
I hope there are more product refill ideas to come. I would really love to be able to refill the plastic body butter sticks.

MaryAnn Geertsema
MaryAnn Geertsema

April 22, 2021

As a customer who was asking about this kind of program a number of years ago, this is wonderful news! But I’m in Nova Scotia now, and there’s no store nearby. Looking forward to the day we can mail the bottles to you.

Christina
Christina

April 22, 2021

Even though I don’t live near a store and can’t participate, I’m glad to know you’re doing this. I buy the 1L bottles but have been transitioning away from some of my other Rocky faves (toner, hand butter) because there is too much plastic. I’d be thrilled if you could offer the toner in glass like you used to, or a metal tin for hand butter.

Don
Don

April 23, 2021

I’m grateful for your efforts on this. The refill program is my main reason for sticking with RMSC!

Denise McBee
Denise McBee

April 22, 2021

This is awesome! I will keep all my 1 L bottles, although I live in Saskatchewan, my sister lives right in Canmore so I will send them back with her when she visits so that they can be reused and stay out of landfills or a recycle depot :)

Aruntej
Aruntej

March 01, 2021

very good blog thanks for posting.

V
V

July 06, 2020

While it is a great start, it isn’t feasible for me as I don’t have a Rocky store where I live (Ottawa). I shop when in TO or online store. Speaking specifically for Body, hand butters there is no refill. If you can make refills for a stainless steel tube or tin (one time purchase) and then sell solid refills it would be great for everyone.
I do not buy liquids due to travel and these are the items that I waste the most.

Lesley Richer
Lesley Richer

June 29, 2020

Awesome!!! I really hope one day there is a mail in option so I can send mine back from Saskatchewan. That or I need to make more regular trips to Banff! (Not a bad idea….)

Jeff
Jeff

June 16, 2020

Awesome!

Lorie Thomas
Lorie Thomas

June 15, 2020

Why oh why can’t we mail ’em to one of your retail stores ??? I live in Colorado & I want to stop the plastic monster !!!

Jacinta Read
Jacinta Read

June 15, 2020

Great program!!

Deb
Deb

June 15, 2020

Fantastic news! Can’t wait until you expand to the smaller sizes too ❤️

Marion
Marion

June 15, 2020

Love that you are doing a reusable program for reducing plastic waste! Is hot water sufficient for sterilization? Thank you Rocky for being amazing ♥️

Meagan
Meagan

June 11, 2020

This is fabulous. I hope you will be offering it with all your glass bottles too! Thanks for being awesome

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