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We’re proud of what we make and we believe that once you try us you’ll fall in love with natural too. However we recognize that not every product will work for every customer so we’ve made it easy for you to try our stuff without any risk.
We offer a full product satisfaction guarantee. If it turns out that a product isn't for you we will happily refund your purchase or exchange it for a different product for you to try. It doesn’t matter if you have your receipt, or if the product has been used (in fact we hope you’ve tried it).
All we ask in return is your feedback on why you’re returning it. Your feedback is critical to us as we continue to formulate amazing toxin-free products, so please be honest with us, we really appreciate it!
If you purchased your product from our online store and would like to return it, please write to us or call us at 1-877-229-7627.
No matter how I twist it our pull it I cannot get the pump to pop up and work.
Hi Lillian, thanks for taking the time to leave a review. Sorry to hear the pump isn't working for you. We will be reaching out directly to you in order to get you a new one!
Have ordered a few of these over the years, work great. Love that I don’t have to refill anything by using the larger 1L bottles. No complaints.
I added the pump to my body wash and it made a mess, the body wash overflowed. Then, the pump wouldn’t pop up, no matter how I twisted or pulled. Not a great design.
Hello Amy! Thank you for the review, we are sorry to hear about your experience with the pump. We would love to chat more so, please keep an eye out in your email inbox for a message from us!
Due to the short pump I had approx 280mls (I filled a small empty shampoo bottle I had on hand from here) I had to put into another bottle as the pump would not reach it. Pump worked great when in the liquid.
Hi Caroline,
Thanks so much for taking the time to leave us a review.
I'm sorry to hear that your 1L pump did not reach the bottom of your container. This definitely doesn't sound normal so I will reach out via email to chat further with you! :)
I bought this pump for the large bottles to measure amounts for my washing machine. 1 pump for a regular load, 2 for a large load. I’ve been using the cedar wood and lime shampoo and it works wonders on my clothes!… and my hair too ☺️