Returns & exchanges
We love what we make and we think you will too. But we get it: every now and then a product just isn’t for you. That’s why we offer worry-free returns and exchanges.
Returns accepted for any reason. We accept returns for any reason, including change of mind, a product not suiting your skin, or a defective or damaged item. Products can be new, opened, or used (we hope you had a chance to give it a try).
- Return window
- There is no time limit on returns.
- In-store returns
- Bring the item to any of our stores for a refund or exchange. No receipt needed.
- Online order returns
- Contact us through our contact form with your order number and we’ll take it from there. If we need the item sent back, we’ll provide a prepaid return shipping label. You can also return online orders to any of our stores.
- Return fees
- Returns are free. There are no restocking fees, and we cover the cost of return shipping.
- Refunds
- Refunds are usually processed to your original payment method within 5 business days of approval. In-store returns without a receipt are refunded to the original payment method where possible. Original shipping charges are non-refundable, except for orders that arrive damaged or defective.
- Exchanges
- Have something else in mind? We’re happy to swap your item for another product.
- Exceptions
- Gift cards and free gifts are not eligible for refunds.
All we ask is that you share your honest feedback. Hearing from you helps us learn, grow, and keep improving the way we do things.
