Rocky Refills Program

Since its launch in 2020, our Rocky Refill Program has expanded from accepting only 1 litre bottles to now accepting our cream deodorant jars, glass candle packaging and most of our skincare packaging!

Empty packaging is returned to our workshop, sanitized, refilled, then goes back on the shelves to be loved again. We’re so proud to share this innovative take back program.

HOW DOES IT WORK?

1. Bring your empty eligible packaging to any of our Rocky stores to drop them in our special Rocky Refills bin.
2. Next, the packaging is returned to our workshop to be sanitized and refilled with product. If the returned packaging doesn’t meet our quality standards, we take it to a local facility to be correctly and responsibly recycled.
3. Refilled packaging is returned to our shelves — and saved from landfill — for you to purchase again in-store or online.

Please note that we are only able to accept packaging returns in-store.

 

WHICH PACKAGING IS ELIGIBLE TO BE REFILLED?

Plastic

• All 1 litre bottles
• Cream Deodorant jars
• Toner bottles (all sizes)

Glass

• Essential Face Cream (all sizes)
• Essential Eye Cream
• Cleansing Oil (all sizes)
• Face Polish bottles
• Candle jars

WHICH STORES ARE PARTICIPATING?

All of our stores are equipped with our special Rocky Refills bins!

HOW DO YOU SANITIZE THE PACKAGING?

After sorting packaging, we wash and sanitize everything with hot water and then use a compressed air system to dry. In a step toward a more sustainable process, rather than using an alcohol-based sanitizer, we are now trialing a UV-C light to sterilize our skincare packaging before refilling.

WHAT HAPPENS TO THE PACKAGING THAT CAN’T BE REUSED?

Any packaging that doesn’t meet our standards is taken to a local nearby facility where it is sorted and responsibly recycled.

I’M AN ONLINE SHOPPER AND DON’T LIVE NEAR A STORE, CAN I MAIL BACK MY EMPTY PACKAGING?

Unfortunately we cannot accept mailed empty bottles at this time. Typically the transportation and resources required for our online customers to post empty packaging outweighs the benefits, however we are working towards some alternate options.
In the meantime, if you’re unable to drop your packaging off to us, we recommend using your local recycling facility instead.

WHICH PRODUCTS COME IN A 1 LITRE REFILL SIZE?

• Everything Wash
• Rocky Reserve Hand Wash
• Foaming Wash
• Kitchen Hand Wash
• Bubble Bath
• All Shampoo & Conditioners

WILL YOUR RETAIL OR WHOLESALE VENDORS BE OFFERING THIS SERVICE?

Unfortunately, our retail vendors are not able to accept empty packaging at this time. This will be something we will explore in the future.

WILL YOU BE OFFERING A REFILL STATION WHERE I CAN REFILL MY OWN BOTTLE?

We ran a trial refill station in our Canmore location however unfortunately we ran into some roadblocks. Thankfully, our Rocky Refill Program has so far been a more effective solution for all!

WILL YOU BE OFFERING A DISCOUNT TO THOSE THAT BRING BACK THEIR EMPTY PACKAGING?

With the cost of shipping and the machinery needed to sanitize the bottles we unfortunately cannot offer a discount. So, the cost of our refilled packaging will remain the same.

We’re working together with you, our Rocky community, to help reduce waste. We’re all in this together!