Shampoo & Conditioner 1L Pump

We love what we make and we think you will too. But we get it—every now and then you might come across a product that just isn’t for you. That’s why we offer worry-free returns and exchanges.

If it’s not working out, bring it back to any of our stores and we’ll happily refund it or help you swap it for something else. No receipt needed, and it’s okay if it’s been used (we actually hope you gave it a try!).

All we ask is that you share your honest feedback. It helps us learn and grow.

For online orders, get in touch here to make a return or exchange.

General shipping information

Please allow 1-3 business days for us to process and pack your order once it has been placed. You will receive tracking information by email once your order is scanned by the shipping courier. Please note that there can be a 24-48 hour delay for parcel tracking to activate.

To ensure your order arrives safely, please note that orders exceeding $200 CAD in value will either be delivered to your nearest Post Office, or a signature will be required upon delivery.

We offer a 100% money back guarantee including refunds and exchanges.

Canadian Shipping

Free Standard shipping for orders over $60 CAD (before tax)

Standard $8.95 (5-7 business days)
Express $14.95 (2-4 business days)

Delivery estimates by province are available at checkout.

USA Shipping

Rocky remains committed to keeping your shopping experience as smooth as possible while adapting to tariffs that may affect United States-bound orders—click here for our most up-to-date information.

Due to extended shipping delays at the border we cannot guarantee timelines for U.S. bound orders. We recommend ordering as early as possible. We cannot ship to PO Boxes, Alaska or Hawaii.

Free Standard shipping for orders over $60 USD (before tax)

Standard $8.95 (5-7 business days)
Express $14.95 (2-4 business days) — currently unavailable due to extended shipping delays at the border.

International Shipping

International shipping rates are calculated by weight during checkout.

International Air service (1 to 2 weeks - not tracked).
Tracked Package (1 to 2 weeks).

Please contact your customs authority to find out if any additional import fees or taxes will be charged.