Your FAQs About Natural Hair Care

OUR WILD KINDNESS NATURAL HAIR CARE LINE USES THE LATEST IN PLANT-BASED HAIR CARE SCIENCE TO NATURALLY CARE FOR YOUR HAIR.

Now, if you’re thinking about switching to using natural hair care you likely have some questions ranging from "What’s in it?" to "Does it actually clean my hair?".

We believe in natural hair care because we know it brings out the best in your hair. Since we get a lot questions about its effectiveness, we're here to share all the answers with you.

HOW DO I CHOOSE MY HAIR CARE?

Choose the best fit for your hair type and pair it with our ultimate natural conditioner. It’s that simple—one shampoo and one conditioner and your hair care routine is complete. The latest hair care technology respects your hair and scalp, and the result is healthy, balanced, beautiful hair

WHICH SHAMPOO IS RIGHT FOR ME?

• Rosemary Mint Wild Kindness Shampoo - Normal Hair : Our normal shampoo blend is for those who have generally healthy hair that hasn't been excessively heat styled or exposed to the elements. This formula will leave your hair feeling light, soft and clean.
• Cedarwood & Lime Wild Kindness Shampoo - Dry Hair : Our shampoo blend for dry or damaged hair is for those who colour treat, use heat and are out in the pool, and the elements like the wind or the sun.
• Vanilla Coconut Wild Kindness Shampoo - Fine Hair : Our shampoo blend for hair that needs a volume boost. Locks that are fine, limp or thin, or weighed down by oil or build-up will benefit from cleansing properties of this blend.
• Scent Free Wild Kindness Shampoo - Normal Hair : This shampoo blend has the same formula as our Rosemary Mint Shampoo for normal hair, but without the essential oils.
• Root Beer Happy Kids Shampoo – Normal Hair : A gentle shampoo blend designed for children that will leave their hair feeling soft, light and clean. The root beer scent makes bath or shower time a treat.
• Shampoo Bar – Normal Hair : Great for travel or every day, this solid shampoo bar is best for short, thick hair.

I HAVE AN ITCHY SCALP AND/OR DANDRUFF – WHAT ARE THE BEST OPTIONS FOR ME?

Rosemary is renowned for its scalp-stimulating properties, while flaxseed oil nourishes. These key ingredients make our Rosemary Mint Shampoo a favourite among customers dealing with a dry scalp. If you're experiencing scalp clarity issues, such as buildup leading to itchiness, consider giving our Vanilla Coconut Shampoo a try.

 

MY HAIR IS FINE BUT DRY – WHAT ARE THE BEST OPTIONS FOR ME?

We have just the combination for you. Start with our Vanilla Coconut Shampoo to help boost the look of volume to your fine hair. Next, follow up with any one of our nourishing conditioners, ensuring to only apply it to the ends of your hair, avoiding the roots.

 

WHAT IS THE BEST SHAMPOO FOR CURLY HAIR?

All our shampoo formulas are formulated for a healthy, balanced hair and scalp - whether wavy, curly or straight. If your curly hair is often thirsty or dry, our Cedarwood & Lime Shampoo may be your perfect hydration match.

 

ARE YOUR SHAMPOOS AND CONDITIONERS SAFE FOR COLOUR TREATED HAIR?

Yes, our Wild Kindness Natural Hair Care line is safe for colour treated hair. The colour on your hair is usually deposited on the hair shaft through a chemical process. Our hair care products will not negatively interact with this process or its effects.

 

WHEN WILL I START TO SEE RESULTS?

As natural products can take some getting used to, we recommend trying out your new hair care routine for 3-4 weeks to allow your scalp time to adjust. If you find your products are not working out, please reach out to us via phone, live chat or email and we’ll be happy to assist.

I HAVE A NUT ALLERGY, CAN I USE A SHAMPOO MADE WITH SOAP NUTS?

Great question! Soap nuts are a berry (and not actually a nut) so they do not contain the protein allergens found in true nuts.

 

DO I NEED TO USE CONDITIONER?

Our shampoos are nourishing on their own, but to round out your hair care routine we recommend pairing your shampoo with one of our natural conditioners. Formulated to add moisture, shine and to detangle your hair, our conditioners are suitable for all hair types and are available in a range of scents.

To get the most out of your natural conditioner, we recommend using a small amount on the tips of your hair for soft, smooth, detangled strands. Explore our range of Natural Conditioners.

 

WHICH CONDITIONER IS THE MOST HYDRATING?

All our natural conditioners are made from the same hydrating and nourishing base formula, with scents designed to complement every shampoo scent. If your hair tends to be dry or is damaged, try pairing your favourite natural conditioner with our Cedarwood & Lime Shampoo.

 

ARE YOUR SHAMPOOS AND CONDITIONERS REALLY SULFATE-FREE?

Yes. We’ve never used sulfates in any of our products and we never will.
Sulfates are commonly used in non-natural hair care to create a lather and loosen up oils on your hair. The problem? Well, sulfates (or SLS) are a known irritant, causing a host of skin problems, including dryness. The chemical is also harmful for the environment once washed down the drain.

 

WHAT MAKES YOUR SHAMPOO LATHER?

The lather is produced naturally from the saponins in the soap nut extract working together with coco betaine, which is made from coconut oil and beetroot extract.

 

DOES NATURAL SHAMPOO REALLY CLEAN MY HAIR?

Yes, it really does! Our Wild Kindness Shampoo uses some powerful natural, plant-based ingredients to keep your hair feeling clean and healthy:

Soap nut aqueous extract & sodium cocoyl glutamate: These plant-based cleansers gently remove dirt and unwanted build-up. Sodium cocoyl glutamate is an amino acid (the building blocks of protein) and soap nut extract is the cleanser from the shell of the soapberry.

Cellulose: Cellulose is the fibre component of a plant’s structure. This agent binds to the clean hair to help rebuild and condition, improving shine, smoothness, moisture-retention and combing.

 

WHAT IS THE PH OF YOUR SHAMPOO AND CONDITIONER?

Our Wild Kindness Hair Care line all have a biological neutral pH, however, the Vanilla Coconut Shampoo has a slightly higher pH to give thinner hair volume without weighing it down. All the pHs are between 5-7.

 

ARE ANY OF YOUR SHAMPOOS OR CONDITIONERS GOOD FOR PSORIASIS?

Our Wild Kindness Hair Care Line is not considered an effective treatment for psoriasis.

 

CAN SMALL CHILDREN USE WILD KINDNESS?

For children under two years, we advise only using only a small amount of our Scent Free Shampoo however this product is not tested for use on infants. For older children, any formula can be used however many kids love our Root Beer Shampoo.

 

WHICH PRODUCTS ARE GLUTEN-FREE? VEGAN?

Our formulas are not formulated with gluten-containing ingredients, however, our facility is not considered gluten-free and so we cannot guarantee that there has not been cross-contamination. If you have a gluten contact skin allergy, we would not recommend use.
Our hair care products have not been formulated with any animal products and we never test on animals.

 

THERE IS A SLIGHT SCENT TO THE SCENT FREE PRODUCTS, WHAT IS IT?

The slight scent comes from the natural scent of the soap nut extract and smells similar to tamarind. There are no essentials oils added to our scent free products.

 

ARE SOME OF THE SHAMPOOS BROWNISH IN COLOUR?

The light brown colour of these products comes from the humic acid and soap nut extract which will disappear as soon as you lather up. No colour will deposit on to your hair, tub or shower.

 

WHY IS THE ORANGE & JASMINE CONDITIONER YELLOW IN COLOUR?

The light yellow comes from the blood orange essential oil.

Still have questions? Contact our Rocky Customer Experience Team! They will be happy to help answer any further questions you might have and can guide you on which products will best suit your hair type.

You can find our contact form and details here, otherwise feel free to reach out using our live chat feature!